Order & Return Policy

Order, Shipping & Return Policy

Effective Date: 23-05-2025

At Asttars, we are committed to providing a smooth, transparent, and satisfying shopping experience. This policy explains how orders are placed, shipped, delivered, and returned.

🛍️ Placing an Order

Shopping at asttars.com is quick and easy:

Browse your preferred fashion products or gadgets
Select size, color, or model
Add items to your cart and proceed to checkout
Enter shipping details and complete secure payment
Receive order confirmation via email or SMS

Need help placing an order?
📧 Email us at care@asttars.com — our team is happy to assist.

🚚 Shipping & Delivery

Orders are dispatched within 1–3 business days
Orders placed on weekends or public holidays are processed on the next business day

Estimated Delivery Time:

Metro Cities: 3–5 business days
Other Areas: 5–7 business days
Remote Locations: Up to 10 business days

Once shipped, tracking details will be shared via email or SMS.

🔁 Return & Exchange Policy

Returns and exchanges are accepted within 7 days of delivery for eligible products.

✅ Eligible for Return:

Items must be unused, unworn, and unwashed
Products must be in original packaging with all tags intact
Gadgets/electronics only if defective on arrival (must be reported within 48 hours)

❌ Not Eligible for Return:

Used, washed, or damaged products
Innerwear, swimwear, or personalized/custom items
Electronics not reported as defective within 48 hours

🔄 Exchange Requests

Exchanges are available for size or color, subject to stock availability
Exchange requests must meet all return eligibility conditions

📧 To request an exchange, email care@asttars.com with:

Order ID
Product details
Required size/color

💸 Refund Process

Refunds are processed within 5–7 business days after approval and inspection
Refunds are issued to the original payment method
Shipping charges are non-refundable

Asttars reserves the right to reject any return or exchange that does not comply with this policy.

📝 How to Initiate a Return

Email care@asttars.com with:
- Order ID
- Reason for return
- Clear product images (if applicable)
Our team will respond within 24–48 business hours
Once approved, ship the product to the return address provided
Please keep your courier tracking receipt for reference